• Do you ship to my country?
    YES most likely as we ship world wide to all major countries and have tens of thousands of customers across all corners of the world! 

    We do not currently ship to the following countries:
    Argentina, Bahamas, Bolivia, Brazil, Brunei, Chile, El Salvador, Eritrea, Fiji, Haiti, Jamaica, Libya, Mauritius, Mexico, Namibia, Papua New Guinea, Russia, Saint Barthelemy, Saint Martin (French Part), Saint Pierre and Miquelon, Somalia, Swaziland, Syria, Trinidad and Tobago, Turkmenistan, Venezuela, Wallis and Futuna, Yemen
  • What is the shipping cost?
    We ship all orders above $80 USD free of charge.

    If you place an order for less than $80 we have to charge a flat rate shipping fee of $15 USD to cover the cost of shipping (as all orders ship from Sweden).

  • Do you offer free shipping?
    YES! We offer free shipping for all orders +$80 USD.

    • Where do you ship from? 
      We ship your orders from our warehouse in Sweden.

    • When will you ship my order?
      Speed is our priority. and for that reason any order placed before 13.00 / 1PM (Central European Time) is shipped out the same day. 

      If an order is placed on a Friday afternoon after 13.00 / 1 PM or during the weekend, it will ship out Monday. If an order is placed during a holiday, it will ship out on the next working day.

    • Do I get a tracking link?
      All shipments are insured and fully trackable. Any lost, damaged or delayed shipments are covered in full by our Delivery Guarantee.

    • How long is shipping?
      European Orders are usually delivered within 3-7 working days.
      International Orders are usually delivered within 5-15 working days.


    Guarantee

    1. The address for the order was correctly entered, but your package has not arrived within 6 weeks of the shipment being sent from the warehouse.

    2. Your package is returned to our warehouse as undeliverable (but correct address was entered)

    3. Your product is delivered damaged or faulty and you provide images showing these issues.

    4. You are not happy with the product and it has been returned to our warehouse (minus shipping)

      Got more questions?

      For more info on shipping you can Read full shipping details or check our extensive database of all info in our Frequently Asked Questions Database.

      If you have any questions not answered in the FAQ's just send us an email at customerservice@rawnice.com or use our live chat, we are here to help.