SHIPPING

SHIPPING ZONES

Click your region to view delivery information:

Sweden

Vi erbjuder fri frakt på alla ordrar till Sverige över 700 SEK.


Leveranstid:

Ordrar levereras vanligtvis inom 2-5 arbetsdagar.

Standard frakt:
Om fri frakt gränsen ej uppnås tillkommer en fraktkostnad på 50 SEK för leverans.

Europe

Orders over 65 EUR ship for free to the following countries:

🇦🇹 AUSTRIA
🇧🇪 BELGIUM
🇧🇬 BULGARIA
🇭🇷 CROATIA
🇨🇿 CZECH REPUBLIC
🇩🇰 DENMARK
🇪🇪 ESTONIA
🇫🇮 FINLAND
🇫🇷 FRANCE
🇩🇪 GERMANY
🇭🇺 HUNGARY
🇮🇪 IRELAND
🇮🇹 ITALY
🇱🇻 LATVIA
🇱🇹 LITHUANIA
🇱🇺 LUXEMBOURG
🇳🇱 NETHERLANDS
🇳🇴 NORWAY
🇵🇱 POLAND
🇵🇹 PORTUGAL
🇷🇴 ROMANIA
🇪🇸 SPAIN
🇸🇰 SLOVAKIA
🇸🇮 SLOVENIA
🇬🇧 UNITED KINGDOM


Delivery time:

European orders are usually delivered within 5-7 working days.

Standard shipping:
Standard shipping is 9 EUR if order value don't reach the 65 EUR free shipping limit.


YOUR COUNTRY IS NOT LISTED?

Unfortunately we do not yet offer free shipping to all European countries, but we do still deliver to all of them!


The shipping charge for countries not listed above is 18 EUR.

North America

Orders over 70 USD ship for free to:

🇺🇸 USA
🇨🇦CANADA
 
Delivery time:
North American orders are usually delivered within 5-10 working days.
(but could be as long as 20)

Standard shipping:
Standard shipping is 10 USD if order value don't meet the free shipping limit.

rest of the world

We deliver to almost all countries world wide. See * for more info.

Delivery time:
International shipments are usually delivered within 7-20 working days, depending on how far from Sweden your country is located.

Delivery time Example:
Australian & New Zealand shipments usually delivers within 14 working days.

Shipping cost:

Unfortunately we do not yet offer free shipping to your country, but we hope to some day! For now we charge a 20 USD flat rate fee to deliver international orders.


* NO SHIPPING ZONE *

🇦🇷 ARGENTINA
🇧🇷 BRAZIL
🇨🇱 CHILE
🇲🇽 MEXICO
🇷🇺 RUSSIA

We have taken the decision to temporarily restrict shipments to the listed countries due to complicated customs regulations and restrictions.

We have faced lots of issues with shipped orders not being delivered and will not open for shipments until we find a better way to safely deliver orders.

ORDERS SHIP FROM SWEDEN

Rawnice HQ is located in Stockholm Sweden. All orders are packed and shipped from our warehouse in Nybro, Sweden,.

Most orders ship the same day if placed before 13.00 / 1 PM (Central European Time).

If an order is placed on a Friday afternoon after 13.00 / 1 PM or during the weekend it will ship out Monday.

Tracking my order

All shipments are fully trackable and delivered directly to your door via your local postal network.

Tracking your shipment
If you have ordered and received a tracking number you can track your order directly via our Tracking Page.

Issues with deliveries

At Rawnice we work really hard to have 100% customer satisfaction.

Please reach out to our customer support team immediately if you are experiencing any issues with your tracking or delivery.

Email your order number and a short explanation of your issues to
Customerservice@rawnice.com

Return Policy

Rawnice maintains the following return policy for all of the consumables on this website.

Refunds are issued under the following circumstances:

  • Your package has not arrived after 6 weeks and the address for the order was correctly entered

  • You are not happy with the product and it has been returned to our warehouse (minus shipping)

  • Your package is returned to our warehouse as undeliverable (but correct adress was entered)

  • Your product is damaged or faulty

If you wish to return your product please send us an email at Customerservice@rawnice.com and we will help you sort out the shipping.

PAYMENTS

IMPORTANT NOTE:
Local taxes/vat might be added upon delivery for countries outside of the EU. Check "Additional charges" below for more information about eventual additional costs.
 

Payment options

We offer secure and fast payments with PayPal and Credit card payments trough Stripe at checkout.
All charges are made in US Dollars (USD) at the most current exchange rates.

Our website is 100% verified and all transaction and customer info is securely encrypted with the latest technology.

Having problems getting your card payment accepted?
Email Customerservice@rawnice.com and we will help you make your payment.

Additional charges & taxes

Additional charges might be added on our International shipments

These additions are decided by your countries local customs office, and include charges such as clearance fees, customs duty, good and services tax (GST) and other taxes.

We (rawnice) have no control over these charges, and we always recommend that you contact your local post office/authorities/customs if you are unsure about what local fees might be added to your order.


IMPORTANT INFORMATION TO ALL NORWEGIAN CUSTOMERS:

Norway has a special and strict tax and import system since you would buy from an EU country (Sweden). This means that all purchases over 350 NOK will be taxed according to the import law.

The base cost for import is 331 NOK if the value of the purchase is over 350 NOK. So you will get taxed at least 331 NOK no matter the value of your order.

On top of that there is a 25% VAT (MVA) added to your order and a small cost for the toll handeling and care.

There is no way around these costs if your order value is above 350 NOK.
All orders under 350 NOK will go without added costs since its below the tax limit.

If you are from Norway and have any questions about these tax costs,
please email Customerservice@rawnice.com and we will work out the best solution for you!

Refund Policy

We will refund the full amount of your purchase (minus shipping) to you within 30 days according to our return policy (see above).

The money will be refunded to the source it was paid from, either PayPal account or Credit Card.

STILL HAVE QUESTIONS?

Email us: customerservice@rawnice.com
We are here to help you get your questions answered!