How to track your order:

1. Copy your tracking number from your shipping confirmation
2. Click the tracking link below
3. Insert your tracking number in the search field on the tracking page


For USA tracking you can use this UPSP Tracking site

Having issues tracking?
Read our frequently asked questions!

When will my order ship?


All orders are packed in, and shipped from Sweden, and most orders ship within one business day.

If the order is placed on a Friday afternoon, 12PM or later (Central European Time) or during a weekend it will ship out Monday.

My order shipped, but when will it deliver?


Most countries are delivered between 4-14 business days once it has been shipped.

Shipping can be as long as 20 days if you order from a country far from Sweden. (Australia and New Zealand as examples)

Expected delivery time examples:
USA - 7-14 business days
Sweden - 3-5 business days
Canada - 7-14 business days
UK - 5 business days
Germany - 5 business days
Australia - 15 business days

I never recieved my order


We strive to make all customers happy, and in the unfortunate situation where your package was not delivered on time, and you are unable to track it using the tracking link, we will personally assist you to figure out any issues.

Please contact out Customer Service with your order number and your issue, and we will do everything in our power to get you your package as soon as possible!

Contact us on this email: customerservice@rawnice.com

I am not happy and want a refund


RAWNICE maintains the following return policy for all of the consumables on this website.
Refunds are issued under the following circumstances:

  • Your package has not arrived after 6 weeks and the address for the order was correctly entered
  • You are not happy with the product and it has been returned to our warehouse (minus shipping)
  • Your package is returned to our warehouse as undeliverable
  • Your product is damaged

If you wish to return your product please send us an email to Customerservice@rawnice.com

Still having issues with your order?
Email us and we will help you!

 

Our customer support master Terri is available at customerservice@rawnice.com,
She will look into your specific tracking number for you to help resolve your issues if you send her an email!